Head of Client Relations

Riga, Moscow

what we're looking for

We are looking for a responsible person who is interested in working with ambitious coworkers and who likes to solve challenging tasks and build-up and improve processes. A fantastic key account manager Team Lead who is passioned by the work, experienced in e-commerce and knowledgeable in international payment systems.

what you'll be working on

  • team management and processes development;
  • active participation in creating a professional and close-knit team - you are ready to share knowledge with the team and mentor colleagues;
  • helping clients at all stages of cooperation (onboarding, integration, live);
  • getting to know the company, opening a client, supporting his work and resolving emerging issues, advising on necessary services - we expect you to become the best friend of our clients;
  • onboarding new clients;
  • communication with clients and up-sells.

what you need to succeed in this role

  • experience in working with clients in the financial sector is important, as you will need to get involved in the work quickly;
  • experience in managing up to 5 people in the team;
  • excellent knowledge of Russian and English - you will need to communicate with clients both verbally and in writing;
  • the desire to work, learn and develop - we do not have strict limits and restrictions and we want to see active people who are not indifferent to their work, who will take the initiative and drive the development of themselves, the team and the company;

what we offer

  • an opportunity to fulfill your greatest ambitions to conquer the world market - you can stand at the origins of history;
  • career prospects - we are young, we have huge ambitions and it is important that our employees grow with us;
  • work with coworkers who are passionate about their business;
  • absolute flexibility throughout all processes (lack of a strict hierarchy, the ability to influence the company's development);
  • flexible schedules;
  • compensation that will fully correspond to the competence and knowledge;
  • All the beauty: voluntary medical insurance, Bookmate, Netflix, English and not only :)

about us

xpate is the payments platform that prioritises simplicity, speed and user experience.

We provide businesses with a single multi-fit solution that unites all of the desired payment methods to cover an extensive range of demands that otherwise require onboarding and integration with multiple partners.

Internet acquiring, bank transfers, facilitation of payments made via APMs along with mass payouts, card payouts and currency exchange are available within one unified framework. All funds acquired by our client over the course of a business day are settled within the xpate payment solution and can be sent to a merchant bank account straight away, a third party account, or used for mass payout to service providers or for card payout.

Our ethos is centred around creating a simple and rewarding payment experience. By using advanced technology solutions we are able to automate and speed up typically clunky, time-consuming processes. This is all complemented by advanced security and fraud- monitoring systems.

With the difficult payments aspects taken care of, our clients are free to do the important thing – grow their business.