Technical Support Specialist

Riga, Remote

what you'll be working on

  • respond to customer requests via the ticket system (we are currently working with Zendesk);
  • process requests received from account managers;
  • add new articles to the help database (we keep it in Notion);
  • share insights with the team;
  • improve the support process and look for ways to automate it together with the team.

what you need to succeed in this role

  • empathy and the desire to help the client at all costs - the client's pain is your pain;
  • knowledge of English at the intermediate level (the main communication is conducted in English);
  • competent oral and written speech;
  • multitasking and stress tolerance: a few open chats and a dozen notifications will not confuse you;
  • it will be great if you know something about acquiring, banking and online payments (if not, we will teach you);
  • desire to develop in the IT field and work in a team;
  • basic tech literacy;
  • ability to formulate competent questions.

what we offer

  • an opportunity to make something great even greater, you can be the reason why we grow, develop and become the best fintech company on the market;
  • career prospects - we are young, we have huge ambitions and it is important that our employees grow with us;
  • work with coworkers who are passionate about their business;
  • absolute flexibility throughout all processes (lack of a strict hierarchy, the ability to influence the company's development);
  • flexible schedules;
  • compensation that will fully correspond to the competence and knowledge;